Terms and Conditions


By accepting this agreement and paying for your order, you agree to be subject to these Terms and Conditions.

Please read the following Terms and Conditions carefully before placing your order with Sherbet Café and Bakeshop.
By using the Sherbet Café and Bakeshop service, you agree to be bound by these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Please be aware that all photographs taken of your goods prior to collection remain property of Sherbet Café and Bakeshop.

CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, collection details and any requested changes have been properly documented on your order confirmation. Notify Sherbet Café and Bakeshop via Phone or Email immediately of any errors.

RETURNS/REFUNDS POLICY
At Sherbet Café and Bakeshop, we take pride in our cakes and baked goods. If you are unsatisfied with your cakes or baked good, we require that you please return your cakes or baked goods to us within 24 hours of receiving it. All refunds given will be put on in-store credit to be used at a future date.
*We must receive the baked good back in order for a full refund to be received via in-store credit. NO CASH OR CREDIT CARD REFUNDS WILL BE GIVEN.

CANCELLATIONS/CHANGE OF DATE
Sherbet Café and Bakeshop requires 48 hour notice to cancel an order. A 75% refund will be given and refunded to the credit card used or put on a gift card for in-store credit. NO CASH OR CREDIT CARD REFUNDS WILL BE GIVEN. Sherbet Café and Bakeshop retains 25% of the order price for transaction fees in processing orders and refunds, ingredients ordered and prep-work done for orders placed. Failure to receive a 24 hour notice for cancellation will result in no refund given. The 24 hour notice is from the TIME AND DAY of pick-up requested.
Product that is not picked up at the day and time customer selected, will not be refunded or be put on in-store credit.

QUALITY

  • At Sherbet Café and Bakeshop we pride ourselves on the quality of our products and services.
  • All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
  • It is important to remember that cakes are a perishable and delicate product.
  • Our aim is to provide only the freshest and highest quality cakes to our customers.

STORAGE
Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.

DAMAGE
If for some reason the cake has been damaged when it has left our premises (whilst in your care), we take no responsibility.

PHOTOGRAPHS
Sherbet Café and Bakeshop reserves the right to take and use photographs of your cake(s) to use for marketing, advertising, and promotional purposes, without compensation to you.

VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time.  We are not copy cat decorators, and can only try to replicate what we can, within our limits.
Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed.

DISCLOSURE OF INFORMATION
Sherbet Cafe & Bake Shop will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.
Furthermore, under no circumstances will Sherbet Café and Bakeshop sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.